Customer is the God, to meet customer demand is an important part of corporate marketing efforts.
The Wafangdian Baoshan Bearing Manufacturing Co., Ltd. (look at the "WBBC") in accordance with the eternal theme of quality and honor room enterprise "business philosophy, to the endless pursuit of quality, provide first-class products and services to promote the rotating world, quality policy purpose, novelty, and better meet customer needs.
1 Pre-sale services
1.1 WBBC occasional product display and promotion will be held in the large central cities, introduced the”WBBC” of products and quality.
1.2 WBBC provide users with technical seminars, technical issues, including the use and maintenance of the bearing, the bearing assembly, bearing product characteristics.
1.3 WBBC services hotline for users to answer a variety of questions of the bearing problem, service hotline 0411 -85,505,055.
2 Spot purchases to WBBC users to fill in the user tracking card.
2.1 About our new products, we promise you that once you receive our goods, our personnel will be there to introduce you the usage, technical requirements and help to mount.
2.2 References in the development of new user, the arrival of the goods at the WBBC Sales Telephone contact the customer within a week, asking the goods to the acceptance, including product quality to meet the customer needs, mode of transport, packing and other customer requirements.
2.3 Most of users to be sent quarterly service visits once or twice, for comments, to solve the issues raised by users.
3 Service
3.1 If the bearing have quality problem when the customer using, we must reply to the customer’s complaints within 24 hours, the service personnel to the scene to solve the problem within 48 hours.
3.2 Due to product quality problems, WBBC must responsible for refunding, replacing, repairing, until the customer satisfaction.
3.3 All costs will be paid by WBBC when dealing with the quality problems.。
